Money Back Guarantee Policy | Exclusive Researchpapers
Customer satisfaction is a core value of our custom writing
community. Almost all clients who place an order at
Exclusive-researchpapers.com are happy with their experience with us. Thus,
cases of customers requesting refunds are rare occurences. However,
cases may arise when you feel you need a refund. Most companies that
offer custom writing services promise refunds but never really have a
specific Moneyback Guarantee Policy. At Exclusive-researchpapers.com , we
believe in a clear and concise policy to improve our customer’s
experience and overall satisfaction. This Money Back Guarantee Policy
outlines refund situations and conditions applicable to
Exclusive-researchpapers.com . The policy consists of two main sections:
- Before approval of the preview version of the order
- After approval of the order
Before Approval of the Order
There are three conditions under which a customer is eligible for 100% refund:
- You want to cancel an order you have just placed and hasn’t yet been assigned to a writer.
- You made a mistake while paying for the order. This includes paying for similar orders, double payment.
- We were unable to find a suitable writer for your order
- The deadline expired without delivery of the paper and
you no longer need it. In such a situation, you will receive the refund
but not the paper. You will also be obligated to refrain from using any
documents that were previously forwarded to you on the order. Kindly
note that this is not applicable to lateness on revisions.
Eligibility for 70% refund applies when:
- You want to cancel an order after it has been assigned
to a writer and less than half the deadline has elapsed. In this case,
we cannot issue a 100% refund as the writer has begun working on your
order and s/he should be paid for the already done work.
Eligibility for 50% refund applies when:
- You want to cancel an order after it has been assigned to a writer and more than half the deadline has elapsed.
- We were unable to find a suitable writer for your revision.
Eligibility for a variable percentage refund applies when:
- The paper was delivered late but you still need it. In
this case, you can claim a refund due to the lateness. When a paper is
delivered late, a new price, determined by the actual time the paper was
delivered, is recalculated. The applicable refund is then calculated as
the difference between the actual price you paid for the order and this
new price. For instance, you may pay $44 for an order expecting it in 1
day but end up receiving it after 1 day and 5 hours. Assuming the price
of the order would have been $40 had it been ordered with a 1 day 5
hours – deadline, you can claim $4, which is equivalent to $44 – $40.
- If you believe the quality of the delivered paper is
unsatisfactory, you have the right to request for a free revision or ask
for a new writer to be assigned to your order. You can also request our
customer care representatives to set the order on Dispute status by
commenting on the order. Just login to your account, access the order,
and write “I request that you set this order on Dispute” as a comment to
support. After you have set the order on Dispute, you can claim a
refund but please note that:
- Strong and credible reasons will be needed to back up your dispute claim.
- Time will be required for dispute resolution. We
may need to forward the paper to the Quality Assurance Department,
communicate with the writer, or even ask for extra materials to
substantiate your request. All these activities consume time.
- There is no set percentage refund for an order
set on dispute. Each case is evaluated individually and a decision
regarding the percentage refund is arrived at after careful scrutiny.
- If a customer is asked for additional
information and/or materials to help in the resolution of the dispute
and fails to provide them within 14 days, the dispute is annulled and no
refund can be provided afterwards.
After Approval of the Order
Please note that once a preview version is uploaded to your order
page and the order set on Delivered status, you have 14 days to review
the paper and either approve it or request a revision. If you do not act
within the 14 days, the order will be automatically approved. After
approval, you will be able to download the final, editable version of
You can ask for as many revisions as you want. However, once you
click on the ‘Approve’ button on your order page, you will be deemed to
have gone through the preview version of the order. Approving the order
is a confirmation that you are satisfied with the product’s quality and
have no further complaints. No refund is possible after approval of the
order. However, you can still request for a revision within 7 days after
approval of the order.
Please do not approve the order if you haven’t viewed the preview
version and confirmed that the product’s quality is satisfactory. If
you encounter any problems viewing the preview version, please contact
our customer care representatives to receive a different preview
Kindly note that after a 100% refund, you relinquish your
rights to make use of the paper and any other materials that may have
been forwarded to you or uploaded on the order page by our writers or
support team members. Such documents and materials become the property
of Exclusive-researchpapers.com and we reserve the right to use them in any
way we deem fit. This may include publishing the papers on our website
as samples, which implies that any check by a plagiarism checker
software will result in 100% plagiarism pointing to our site